Last Updated: December 15, 2024
Effective Date: December 15, 2024
Introduction
Zivoo ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services (collectively, the "Service").
By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us, including:
- Account information (username, profile picture)
- User-generated content (videos, comments, likes)
- Profile information (bio, preferences, settings)
- Communication data (messages, feedback, support requests)
Automatically Collected Information
When you use our Service, we automatically collect certain information, including:
- Device information (device type, operating system, unique device identifiers)
- Usage data (app features used, time spent, interaction patterns)
- Log data (IP address, access times, error logs)
- Location data (if you grant permission)
Content You Share
When you create and share videos, we collect:
- Video files and associated metadata
- Thumbnails and preview images
- Tags, descriptions, and categories
- Engagement data (views, likes, comments, shares)
How We Use Your Information
We use the collected information for various purposes:
- Provide and maintain our Service - To deliver the core functionality of our video sharing platform
- Personalize your experience - To recommend content and features based on your preferences
- Improve our Service - To analyze usage patterns and enhance user experience
- Communicate with you - To send notifications, updates, and respond to your inquiries
- Ensure safety and security - To detect and prevent fraud, abuse, and violations of our terms
- Comply with legal obligations - To meet regulatory requirements and respond to legal requests
Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:
With Your Consent
We may share your information when you explicitly consent to such sharing. This includes sharing your content with other users or third-party platforms when you choose to do so. You can withdraw your consent at any time by updating your privacy settings or contacting us.
Service Providers
We may share information with trusted third-party service providers who assist us in operating our Service, including:
- Cloud storage and hosting services
- Analytics and monitoring tools
- Customer support platforms
- Payment processors (if applicable)
- Content delivery networks
- Email and notification services
- Security and fraud prevention services
- Video processing and optimization services
- Content moderation and safety tools
These service providers are contractually obligated to protect your information and use it only for the purposes we specify. They are prohibited from using your personal information for their own purposes.
Legal Requirements
We may disclose your information if required by law or in response to valid legal requests, such as subpoenas or court orders. We will notify you of such requests when legally permitted to do so. We may also disclose information to comply with applicable laws, regulations, or legal processes.
Safety and Security
We may share information to protect the safety and security of our users, prevent fraud, or address violations of our terms of service. This includes sharing information with law enforcement when we believe it is necessary to prevent harm or investigate illegal activity. We may also share information to protect our rights, property, or safety, or that of our users or the public.
Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information. The new owner will be required to honor the commitments made in this Privacy Policy.
Aggregated and Anonymized Data
We may share aggregated, anonymized, or de-identified information that does not personally identify you. This information may be used for research, analytics, or other business purposes. Such data cannot be used to identify individual users.
Social Media Integration
If you choose to connect your account with social media platforms, we may share certain information with those platforms in accordance with your privacy settings and the platform's terms of service. You can control these connections through your account settings.
Public Content
Content you choose to make public on our platform may be visible to other users and potentially accessible through search engines or other online services. We cannot control how others may use or share this publicly available information. Please be mindful of what you choose to share publicly.
Third-Party Partners and Advertisers
We may share non-personal information with third-party partners and advertisers for marketing and advertising purposes. This information is typically aggregated and does not identify individual users. We do not sell your personal information to advertisers.
Research and Development
We may share anonymized data with research institutions or for internal research and development purposes to improve our services and develop new features. All such data is stripped of personally identifiable information.
Data Retention and Deletion
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. When you delete your account, we will delete or anonymize your personal information, except where retention is required by law or for legitimate business purposes. Some information may be retained for longer periods to comply with legal obligations or resolve disputes.
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information. When we transfer data internationally, we use standard contractual clauses and other appropriate safeguards as required by law.
Content Moderation and Safety
Zero-Tolerance Policy
We maintain a zero-tolerance policy for inappropriate, harmful, or illegal content. This includes but is not limited to:
- Sexually explicit content, pornography, or nudity
- Violent content, graphic violence, or gore
- Hate speech, discrimination, or harassment
- Child exploitation or abuse content
- Illegal activities or criminal behavior
- Self-harm or dangerous activities
- Misinformation or harmful conspiracy theories
Content Review and Removal
We actively monitor and review user-generated content to ensure compliance with our community guidelines. We may:
- Remove content that violates our policies
- Suspend or terminate accounts of repeat violators
- Report illegal content to appropriate authorities
- Implement automated detection systems
- Conduct manual reviews of flagged content
Reporting System
Users can report inappropriate content through our in-app reporting system. When you report content:
- We collect information about the reported content and your report
- Reports are reviewed by our content moderation team
- We may contact you for additional information
- We maintain records of reports for safety and compliance purposes
- We may share report information with law enforcement when required by law
Blocking and User Management
We provide tools for users to block other users and manage their experience:
- Block users to prevent interaction
- Report users for inappropriate behavior
- Manage privacy settings and visibility
- Control who can view and interact with your content
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication mechanisms
- Secure data storage and backup procedures
However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information:
Access and Portability
You can request access to your personal information and receive a copy of the data we hold about you.
Correction and Update
You can update or correct your personal information through your account settings or by contacting us.
Deletion
You can request deletion of your personal information, subject to certain legal and operational requirements.
Opt-out
You can opt out of certain data collection and processing activities through your device settings or account preferences.
Data Retention
We retain your personal information for as long as necessary to provide our Service and fulfill the purposes outlined in this Privacy Policy. We may retain certain information for longer periods when required by law or for legitimate business purposes.
When you delete your account, we will delete or anonymize your personal information, except where retention is required by law or for legitimate business purposes.
Children's Privacy
Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Email: support@zivoo.com
Response Time: We typically respond to privacy-related inquiries within 48 hours.